Week 8: Chapter 10: The Caregiver

The Caregiver is the foundation of human-powered innovation. Through empathy, they work to understand each individual customer and create a relationship. Whether a nurse in a hospital, a salesperson in a retail shop, or a teller at an international financial institution, the Caregiver guides the client through the process to provide them with a comfortable, […]

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March 1, 2017

Week 7: Chapter 8: The Set Designer & Chapter 9: The Storyteller

The Set Designer looks at every day as a chance to liven up their workspace. They promote energetic, inspired cultures by creating work environments that celebrate the individual and stimulate creativity. To keep up with shifting needs and foster continuous innovation, the Set Designer makes adjustments to a physical space to balance private and collaborative […]

Read More Week 7: Chapter 8: The Set Designer & Chapter 9: The Storyteller
March 1, 2017

Week 6: Chapter 6: The Director & Chapter 7: The Experience Architect

The Director has an acute understanding of the bigger picture, with a firm grasp on the pulse of their organization. Subsequently, the Director is talented at setting the stage, targeting opportunities, bringing out the best in their players, and getting things done. Through empowerment and inspiration, the person in this role motivates those around them […]

Read More Week 6: Chapter 6: The Director & Chapter 7: The Experience Architect
March 1, 2017

Week 5: Chapter 4 – The Hurdler & Chapter 5: The Collaborator

The Hurdler is a tireless problem-solver who gets a charge out of tackling something that’s never been done before. When confronted with a challenge, the Hurdler gracefully sidesteps the obstacle while maintaining a quiet, positive determination. This optimism and perseverance can help big ideas upend the status quo as well as turn setbacks into an […]

Read More Week 5: Chapter 4 – The Hurdler & Chapter 5: The Collaborator
March 1, 2017

Week 4 Reflection: Chapter 2: The Experimenter & Chapter 3: The Cross – Pollinator

The Experimenter celebrates the process, not the tool, testing and retesting potential scenarios to make ideas tangible. A calculated risk-taker, this person models everything from products to services to proposals in order to efficiently reach a solution. To share the fun of discovery, the Experimenter invites others to collaborate, while making sure that the entire […]

Read More Week 4 Reflection: Chapter 2: The Experimenter & Chapter 3: The Cross – Pollinator
February 28, 2017