Week 8: Chapter 10: The Caregiver

The Caregiver is the foundation of human-powered innovation. Through empathy, they work to understand each individual customer and create a relationship. Whether a nurse in a hospital, a salesperson in a retail shop, or a teller at an international financial institution, the Caregiver guides the client through the process to provide them with a comfortable, human-centered experience.  Source:  http://www.tenfacesofinnovation.com/tenfaces/

I believe it takes a very special person to be a caregiver.  I have qualities of this and want to put those qualities into the way I treat my students, customers and clients.  Relationship building is key to any business.  I just taught a class tonight about relationship marketing — building relationships and following up with those relationships.

When you go to networking events, you meet a lot of new people.  And, I’m sure you go home with a lot of business cards.  What do you do with those business cards?  Do you just collect them?  Do you do something with them?

Have you heard of SendOutCards?  It’s a great relationship marketing online greeting card system.  I send cards to anyone and everyone, really.  It’s about being aware of what’s going on in your daily life with your family, friends, co-workers, etc.  and sending them a note of encouragement.

I invite you to send out a free card today on my website at:  www.sendoutcards.com/savvytech who can you reach out to and surprise them with a greeting card.  Yes, an actual greeting card in the mail box!

Source:  http://www.tenfacesofinnovation.com/tenfaces/

March 1, 2017

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